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Introducing Hampshire: Henley Stoves' Newest Family Line
Discover Hampshire, the latest addition to the Henley Multi Fuel Stoves family. This multifuel stove, available in 5kW and 7kW room heaters, combines exceptional fuel efficiency with a spacious viewing glass. Equipped with external air capability, it effortlessly fits into homes with standard air supply.
The Hampshire's attractive sleek design adds a touch of elegance to any space, making it a stylish and practical choice for your heating needs.
Key Features
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Eco-Friendly Excellence: Ecodesign Ready stoves represent the pinnacle of environmentally conscious heating. Enjoy a home warmed by a stove that not only meets but exceeds the stringent European standards for emission reduction, making it a sustainable choice for the conscious consumer.
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Extended Assurance with 5-Year Warranty: Rest easy with our comprehensive 5-year warranty package. Benefit from a 1-year standard manufacturer's warranty in compliance with EU regulations, supplemented by a 2-year standard Henley warranty. Register your stove online within the first 3 months of purchase, and we'll extend the warranty for an additional 2 years, providing you with lasting peace of mind.
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External Air Facility for Modern Living: Designed to meet the demands of contemporary living, our stove features an external air facility. This innovative system allows fresh air to be drawn directly from outside the building, a prerequisite for heat recovery systems in new construction projects.
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Clean Burn Technology: Elevate your heating experience with our advanced clean burn technology. The territory air system ensures a clean-burn process, pushing hot air into the firebox above the standard height. This unique design enables the combustion of excess gases, resulting in a more efficient and environmentally friendly burn.
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Crystal-Clear Views with Air-Wash System: Enjoy unobstructed views of the mesmerizing flames with our built-in air-wash system. Specially positioned vents draw in external air, creating a cleansing airflow over the glass front, ensuring a clear and captivating view of the fire.
Delivery & Returns
Delivery Timeframe and Charges:
- Mainland England, Wales, and industrial Scotland: Receive your order within 3-5 working days.
- Preferred Delivery Days: Add your preferred delivery day (Monday to Friday) at checkout, though not guaranteed.
- Stoves Delivery: Stoves arrive on a pallet, often weighing over 200kg.
- Delivery Method: Delivered by a third-party courier within 5-7 working days; specific day requests possible.
- Delivery Process: Expect doorstep/kerbside delivery; driver assistance may vary.
- Delivery Window: Be available between 8 am and 6 pm on delivery day; couriers may call 30-45 minutes before arrival.
- Safe Delivery: If you're not home, delivery can be left in a 'safe place' at your own risk.
Delayed Deliveries:
- Notification: We'll inform you of any delays as soon as possible.
- Loss Coverage: We don't cover loss of earnings or installer fees due to delays.
- Preparation Time: Order at least 2-3 working days in advance of installation.
Access and Vehicle Size:
- Access Notification: Notify us if you have restricted access; smaller vehicles may require assistance unloading.
- Safe Delivery: Driver discretion ensures safe delivery; alternative arrangements are made if access is problematic.
Despatch & Shipping Guidelines:
- Despatch Time: Orders typically despatch within 24 business hours, up to 3 business days during peak seasons.
- Notification: You'll receive an email once your order is sent out.
- Delivery Schedule: Deliveries occur on business days, excluding weekends and bank holidays.
- Carriage Options: Choose from various shipping durations based on your preference.
- Express Shipping: Orders placed before 12 pm with express shipping will be despatched the same day.
Receipt of Stoves or Large Palletised Orders:
- Delivery Type: Stoves and bulk orders arrive palletised via a one-man, curbside service.
- Manpower Requirement: Ensure you have enough manpower to receive and transfer palletised orders.
- Redelivery: Failure to accept delivery may result in additional charges.
Acceptance Protocols for Deliveries:
- Thorough Examination: Carefully inspect items, especially stoves, upon delivery before providing your signature.
- Damage Reporting: Sign for damaged items and notify both the driver and Henley Stoves within 7 days.
Returns Information:
- Advance Notification: Notify us of your intention to return within 30 days of receiving the items.
- Return Process: Await acknowledgement, then return unused goods in appropriate packaging within 14 days.
- Refund/Replacement: We'll issue a refund/credit or replacement upon receiving the returned items.
- Non-Refundable Items: Certain bespoke items are non-refundable due to their nature.
Warranty
Room Heater Stoves
- 5-Year Warranty: Covers the main body of the stove for manufacturing defects. Excludes damage from impacts or over-firing.
Boiler Stoves
- 3-Year Warranty: Covers the boiler for manufacturing defects. Excludes damage from impacts or over-firing.
Warranty Activation:
- A 1-year standard manufacturer's warranty applies per EU regulations. To activate your warranty, register online within the first 3 months of installation, otherwise, the warranty will be void.
Covered in the First Year:
- Grates, baffle plates, and bricks.
- Glass is covered for thermal shock (clouding/glazing) in the first year.
Not Covered Under Warranty:
- Fire Bricks: Hairline cracks are normal; replacement is only necessary upon total disintegration.
- Routine Maintenance: Fire rope, door handle/nuts and bolts, paint peeling, bricks cracking, grate, glass, or baffle replacement.
- Rust: Unless reported before installation/on delivery.
- Incidental or consequential damages, labour, or installation costs.
- External Factors: Damage from unadopted chimneys, thunderstorms, dampness, faulty plumbing, faulty fuel, or mistreatment.
- Lack of Annual Servicing: As per manual instructions.
- Smoke Issues: Not covered during refuelling; considered an installation issue.
Fireplaces
- No standard warranty. Cases evaluated individually for manufacturing faults.
Electric Fires
- Automatic 1-Year Guarantee: Contact service@henleystoves.com for technical issues.
British Fires Electric Appliances
- Automatic 1-Year Guarantee.
- Free 3-Year Guarantee with Registration: Register on www.britishfires.com/guarantee within the stipulated time.
- Consumables are not covered by the 3-year guarantee.
Pellet Stoves
- 2-Year Guarantee: Valid from the date of first start-up, within 20 days of purchase, by a certified technician.
- Installation Conditions: Must follow specific installation criteria.
- Maintenance: Annual maintenance by a certified technician is required.
Exclusions:
- Incorrect installation, negligence, incompetent use, unauthorized repairs, transportation damage, modifications, or wear-and-tear parts are not covered.
For detailed terms and conditions, visit www.britishfires.com.
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